Airline

The Delicate Art Of Saying No

21min - An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel.

Consider Yourself One Of The Family

21min - Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to prove their toddler is less than two years old so he can travel free in this high-flying new series.

Kids...Who'd Have Them?

21min - It's another challenging day at Southwest Airlines. In Chicago, distraught passengers demand compensation for the worst flight of their lives. Seems a rowdy group of biker kids disrupted the flight all the way from Las Vegas.

Beyond Their Control

21min - At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East.

Times Change

21min - A&E's exclusive look at Southwest Airlines continues with pilot Steve Palmason's last flight after 30 years of service. Friends and family are onboard, and Southwest President Colleen Barrett and legendary chairman Herb Kelleher wait to greet him.

Winners and Losers

Terminal Beauty

21min - It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of fellow passengers. Supervisor Yolanda meets country singer Randy Travis.

High Spirits

Team Effort

21min - It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he must push a $40-million plane out of a tiny gate, knowing that a mistake can cost the company millions of dollars and Erik his job.

You Must Be Kidding?

Luv Is In The Air

21min - A&E's exclusive look at Southwest Airlines features a day of romance. Flight attendant Heather Hale waits for her boyfriend to arrive from Switzerland, not knowing that he wants to ask her a very important question.

Relative Values

21min - Family relationships are pushed to the limit during another hectic day at Southwest Airlines. A grandmother isn't allowed to travel with her pressurized oxygen canisters; an elderly woman's relatives are distressed.

For Better For Worse

21min - Wedding bells are ringing at Southwest Airlines, but not everything is going according to plan. In Chicago, a passenger going to her nuptials is denied boarding because she's too drunk to fly.

It Ain't Over Til It's Over

21min - A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but with most flights grounded, they may not make their connection.

Don't Take No For An Answer

21min - In Chicago, Sandy comes to the rescue of the Park In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival airline. Val helps a passenger track down his army buddy.

All Creatures Great and Small

21min - From penguins to party animals, the airport looks like a zoo to Southwest Airlines staffers. A nervous Colleen may have to deny boarding to rowdy football fans. At 30,000 feet, penguin passengers Pete and Penny get the star treatment.

There's Real Time...Then There's Airline Time

21min - Southwest Airlines workers race against the clock to help passengers in distress. At the ticket counter in Los Angeles, Mike is confronted by a frantic woman who's late for her flight, but there's little he can do to calm her down.

Oh What A Performance!

21min - There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervisor Mike Carr has to tell an inebriated passenger that too much Christmas spirit can be a bad thing.

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Oh What a Performance!